Frequently Asked Questions
Everything you need to know about your next carbon fiber instrument.
What are the benefits of carbon fiber instruments?
Carbon fiber is incredibly durable, lightweight, and resistant to temperature and humidity changes, meaning your instrument won't warp or crack like traditional wood.
How long does shipping take?
Domestic orders typically ship within 3-5 business days. International shipping times vary by location but generally arrive within 10-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs.
Do you offer international shipping?
Yes, we ship our guitars and ukuleles worldwide. Please note that customers are responsible for any local customs duties or taxes upon arrival.
What payment methods do you accept?
We accept all major credit cards, PayPal, Google Pay, and offer flexible financing options through Shop Pay Installments.
Do KLOS instruments come with a warranty?
Yes, every instrument comes with a limited lifetime warranty against manufacturing defects to ensure your peace of mind.